Role Purpose

The Content & Community Management Associate is responsible for thinking and planning how to engage with our individual client communities, and is pivotal for the success of the growth of brand accounts. We are looking for social natives who are natural born creators which means you are able to come up with the idea, shoot it (on your phone or other equipment) and edit your work.

you will play an integral role in shaping our client’s online presence, managing social media accounts, creating compelling content and nurturing online communities. This multifaceted role involves collaborating with various teams and stakeholders to drive our clients brand's success. You will report to the Creative Strategy Partner and work closely with our marketing, social media, client services, and projects teams.

Associate Partner:

An Associate Partner is a supporting position within a team and will be the bridge between Client and Partner. An Associate will focus on channel analysis and optimisation.

They will be a self-sufficient, proactive person who will support the partner on the strategy of the function and client goals. An Associate Partner will be client facing and have an overall focus for the performance responsibility for a Client, Channel or Function.

Role Responsibilities

• Work with the Partner to set the strategy and deliver strong community management and growth of brand accounts.

• Working hand in hand with the full social team to find scaled opportunities to create brand fame, informed by social intelligence and audience understanding

• Working hand in hand with influencer team to find scaled opportunities for creator and influencer markets

• Manage conversation for a number of clients who offer a range of services to consumers

• Schedule approved content, optimising for the best frequency.

• Reporting and optimisation of content.

• Channel development and management.

• Identify content in line with trending themes and moments.

• Being a creative voice inside the agency and outside to help elevate creative.

• You will be expected to help us achieve our ambition of delivering communications that are better for everyone: more relevant for consumers, drive better results, drive performance for advertisers and develop more rewarding careers for us.

Role Details

Reports to: Sophie Massey

Responsible for: Organic Social Media & Creator efforts

Location: 18 Lower Byrom St, Manchester M3 4AP & Hybrid

Hours / Days: 5 days per week

Skills & Experience Required:

To be successful in this role, you will:

• 3-5+ years of Experience.

• A positive, flexible, can-do attitude.

• Be able to coordinate and prioritise a number of tasks at the same time.

• Self-motivated and proactive.

• Confident, approachable, and able to build strong relationships.

• Confidence in writing and editing strong content, ability to be a storyteller.

• Driven to always improve with a curious mind and an entrepreneurial spirit.

• Strong and engaging communication style, ability to sell in and showcase your ideas internally and externally.

Desirable qualifications and experience:

• Experience in CXM tools like Sprout or Sprinklr.

• Be able to work ideation through to execution (storyboards and pitches included).

• Strategic thinker with experience of helping brands grow in social media.

• Understanding of PR tactics and social/brands.

• Client servicing & stakeholder management skills.

Expectations for all Open Partners Employees:

• Follow our Employee Handbook

• Live by our values

  • Smarter - Aim high, train hard, embrace next

  • Faster - Learn fast, adapt fast, act fast

  • Better - Think, say and do what’s best